Frequently Asked Questions

Everything you need to know about your Kouvr shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days for domestic orders, while international shipping can take 10-21 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that sale items are final sale.

How do I find the right size for me?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our curated pieces may vary slightly in fit.

Do you offer international shipping?

Yes, Kouvr ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.