Returns & Exchanges

At Kouvr, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please note that certain limited-edition drops and intimate apparel are final sale to ensure the highest hygiene standards for our community.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging and include the packing slip provided in the portal to ensure faster processing.

3

Ship It Back

Print your prepaid shipping label and drop off the package at any authorized carrier location within 7 days of starting your request.

4

Receive Your Refund

Once our warehouse inspects your return, we will issue a refund to your original payment method or process your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing